Return & Refund Policy

Effective Date: 15/05/2024
Store Name: Noellefitzpatrick
Legal Business Entity: Cameron Hawkins, Sole Proprietor
Business Address: 2162 Candlewyck Ct, Tallahassee, FL 32308, United States
Support Email: support@noellefitzpatrick.com
Countries Served: United States, Canada, United Kingdom
Website: https://noellefitzpatrick.com

1. 30-Day Return Window

We offer a 30-day return period. You have 30 calendar days from the date your tracking status shows "Delivered" to request a return or exchange.

To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition that you received it.

  • In its original packaging with all tags attached.

  • Free from odors, stains, pet hair, or any signs of wear.

2. Return Eligibility & Non-Returnable Items

To maintain high standards of hygiene and quality, we cannot accept returns for:

  • Items marked as "Final Sale".

  • Personalized or custom-made products (unless defective).

  • Gift cards or digital downloads.

  • Items that have been altered, washed, or damaged after delivery.

3. Return Shipping Fees

Who covers the cost of shipping the item back?

Reason for Return Responsibility
Defective, Damaged, or Wrong Item Noellefitzpatrick (We provide a prepaid label)
Change of Mind / Ordered Wrong Size Customer (Buyer pays for return shipping)

Note for Canada & UK Customers: Duties, VAT, and customs fees paid at the time of delivery are non-refundable.

4. How to Start a Return

Follow these simple steps:

  1. Email us: Contact support@noellefitzpatrick.com with your Order Number and the reason for the return. (Attach photos if the item is damaged).

  2. Review: Our team will review your request within 24–48 business hours.

  3. Ship: Once approved, we will provide the return address and instructions. Please do not send items back to the business address without prior authorization.

  4. Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

5. Refunds & Processing

  • Method: Approved refunds are issued only to the original payment method (PayPal).

  • Timeline: Processing typically takes 3–7 business days once we receive the item.

  • What is refunded: We refund the full price of the item and applicable taxes. Original shipping costs and international customs fees are non-refundable.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, we offer direct exchanges for the same item in a different size or color, subject to stock availability.

7. Damaged or Incorrect Items (The 48-Hour Rule)

If your order arrives damaged or you receive the wrong product:

  • Please report it to us within 48 hours of delivery.

  • Include clear photos of the item and the shipping label.

  • We will send a free replacement or issue a full refund immediately upon verification.

8. Lost or Stolen Packages

  • Lost in Transit: If your tracking hasn't updated in 10+ business days, contact us. We will investigate and offer a replacement or refund.

  • Delivered but Missing: If tracking says "Delivered" but you can't find it, please check with neighbors or your local post office. We are not responsible for packages stolen after a successful delivery.

9. Contact Us

For any questions regarding your return, please reach out to our dedicated support team:

  • Email: support@noellefitzpatrick.com

  • Business Address: 2162 Candlewyck Ct, Tallahassee, FL 32308, United States