Shipping Policy

Effective Date: 15/05/2024
Store Name: Noellefitzpatrick
Legal Business Entity: Cameron Hawkins Sole Proprietor
Business Address: 2162 Candlewyck Ct, Tallahassee, FL 32308, United States
Support Email: support@noellefitzpatrick.com
Countries Served: United States, Canada, United Kingdom
Website: https://noellefitzpatrick.com

1. Order Processing Time

All orders are subject to a processing period before shipment. During this time, we conduct quality checks and ensure your items are securely packaged.

• Standard Processing: 2 – 5 business days.

• Business Days: Monday – Saturday (Excluding Sundays and U.S. federal holidays).

• Cut-off Time: 7:00 PM (EST). Orders placed after this time will begin processing the following business day.

• Peak Seasons: Please note that processing may take slightly longer during holidays, major sales events, or extreme weather conditions.

2. Shipping Destinations & Rates

We currently offer reliable shipping to the United States, Canada, and the United Kingdom. We use a transparent flat-rate shipping model:

*Delivery times are estimates and start from the date of dispatch, not the order date.

3. Tracking Your Order

Once your package is handed over to the carrier, you will receive a Shipping Confirmation Email containing:

• Your unique Tracking Number.

• A direct link to the carrier’s tracking page.

Note: Please allow 24–48 hours for tracking information to update once you receive your notification. If your tracking status hasn't updated in more than 5 business days, please contact us at support@noellefitzpatrick.com.

4. International Customs, Duties & Taxes

For our customers in Canada and the United Kingdom:

• Prices on our website do not include import duties, VAT, or brokerage fees.

• The recipient is the importer of record and is responsible for all local customs charges.

• We cannot predict these fees, as they are determined by your local government. Customs delays are beyond our control and do not qualify for order cancellations.

5. Delivery Responsibility & Address Accuracy

To ensure successful delivery, please double-check your shipping address at checkout.

• Inaccurate Information: Noellefitzpatrick is not responsible for deliveries to incorrectly entered addresses (missing apartment numbers, typos, etc.).

• Re-shipping: If a package is returned to us due to an insufficient address, the customer will be responsible for additional shipping costs to resend the item.

• Risk of Loss: Once the carrier marks a package as "Delivered," the risk of loss passes to the customer. We recommend shipping to a secure location.

6. Issues, Damages & Lost Packages

We want you to receive your items in perfect condition.

• Damaged Items: If your order arrives damaged, please email us within 48 hours of delivery with photos of the damaged product and the packaging.

• Lost in Transit: If your package shows no movement for more than 10 business days, we will initiate an investigation with the carrier to resolve the issue.

• Stolen Packages: If tracking shows "Delivered" but you cannot find your package, please check with neighbors/building management or contact the carrier directly before reaching out to us.

7. Order Changes & Cancellations

Our fulfillment team works quickly!

• Changes: If you need to update an address, please contact us immediately. We cannot guarantee changes once processing has begun.

• Cancellations: Orders cannot be canceled once they have been shipped.

8. Contact Us

For any questions regarding your shipment, our support team is here to help:

• Brand: Noellefitzpatrick

• Entity: Cameron Hawkins Sole Proprietor

• Email: support@noellefitzpatrick.com

• Address: 2162 Candlewyck Ct, Tallahassee, FL 32308, United States